Returns
Returns
Can I return a faulty item?
We promise to refund, or exchange any items that are faulty within 30 days from date of delivery. The faulty item will be inspected before refund/exchange to ensure it has been treated in accordance with the care instructions outlined on the item. A refund will not be issued if the item has been misused in anyway and this has caused the fault. For further information, please refer to our Terms and Conditions.
Please login to your "Account" area to complete our online returns form. Alternatively, you can follow the below process:
Please include a copy of your packing slip in your package detailing which items are to be returned for a refund/exchange.
Please return your items to:
Returns Dept.
The University of Birmingham
1st Floor University Centre
B15 2TT
Please note it is your responsibility to return any items to us. We recommend using a recorded service and obtaining a proof of postage receipt. It can take up to 14 working days to process your return from the time it is received at the returns department.
If you are returning items for a refund because they are faulty we will refund you the price you paid for the item (including delivery charges) and any reasonable costs incurred by you in returning the item to us.
Can I cancel my order?
For more information please see our Terms and Conditions or contact us. Please note this right of cancellation does not apply to any goods that you have ordered which have either been made to your specification or personalised (e.g. with your name or team number) or which are sealed and are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
